BKW Hartmetall GmbH is a medium-sized company based in Germany that specializes in the sale of metal tools. Since its foundation in 1984, BKW Hartmetall has made a name for itself as a reliable partner in the metal construction industry. With 18 employees, the company offers high-quality solutions and first-class customer service.
“In order to meet the growing demands in sales and improve internal collaboration, we decided to introduce the CRM solution SmartWe. Our main goal was to increase the efficiency of our sales processes and thus raise communication within the team and with our customers to a new level. By introducing the premium version of SmartWe, we were able to significantly improve our processes. For example, the intelligent assistants (AIA®) integrated into SmartWe support us by providing helpful information."
"Thanks to the expert advice and excellent support from SmartWe partner AriBis GmbH from Düsseldorf, we were able to optimize our sales processes, improve communication and significantly increase the service and satisfaction of our employees."
Florian Maring
Managing Director of BKW Hartmetall
"The optimizations we have achieved with SmartWe are not only paying off in terms of our efficiency. The satisfaction of our team has also increased in the long term, because the daily tasks have been simplified considerably by using the solution: Thanks to the expert advice and excellent support from SmartWe partner AriBis GmbH from Düsseldorf, we were able to optimize our sales processes, improve communication and significantly increase the service and satisfaction of our employees.
With SmartWe Premium, we have a future-proof solution in place that is specially tailored to our needs as a medium-sized company.”
