During the trial period you can use SmartWe for 30 days free of charge and without obligation. You can switch to full service at any time. If you do not become a customer during the trial period, your SmartWe account will be automatically deactivated. We will delete your data within 180 days after deactivation. That's a promise!

You can work with real data, in a team and mobile during the trial period. This is the only way to get an accurate impression of SmartWe. Try it out!

The free trial period ends automatically after 30 days. If you like SmartWe, you can easily switch to the SmartWe subscription of your desired edition within the trial period. 

To do so, click on the button "Become a customer", which you can find in your SmartWe in the upper menu bar on the right.

If you want to subscribe to SmartWe after your trial period is over, contact us and we will take care of the rest!

All costs are transparent from the beginning on. We have no hidden fees.
After the 30-day free trial period, you only pay for the users that are activated in that particular calendar month. If the number of activated users decreases, you will pay less in the following month.

You can find an overview of the prices listed in our editions.

Note: Users are considered activated even if they are not actively using SmartWe.

Your digital freedom is very important to us. That's why we don't want to tie you down in a subscription trap or a long-term contract.

You start your SmartWe experience in a 30-day trial period and decide during that time if you want to become a customer.
Yes, you do? Then subscribe to SmartWe in your desired edition. There is no minimum contract period, you can cancel at any time up to 10 days before the end of a month.

SmartWe has no minimum contract period. You can cancel every month. The cancellation must be received by SmartWe World SE in writing at least 10 working days before the end of the month or can be comfortably managed by using the subscription management in the SmartWe app administration.

The 30-day trial period ends automatically and does not need to be cancelled.

The digital sovereignty of our customers and ourselves is extremely important to us. By digital freedom, we mean making ourselves independent of platform monopolies and controlling our entire value chain in a self-determined manner.

As a SmartWe customer, you too can enjoy digital freedom. How? We'll tell you how we think digital sovereignty through to the end.

SmartWe, as the first WeCompany in the world, is a self-owned corporation. The voting shares belong exclusively to our active customers, partners and employees. Third-party ownership and the development of a monopoly are excluded.

Sounds exciting? Find out more about the principles of WeCompany.

SmartWe is a web-based solution that can be opened and used in almost any current internet browser. It is based on the HTML5 standard. 

For mobile use, we recommend the SmartWe app. Download it from the Apple App Store, Google Play Store, or Microsoft Store.

SmartWe requires locally installed applications for a few functions. These can be installed on most operating systems.
However, we recommend Microsoft-based operating systems.

An overview of all system requirements can be found in our online help.

In our SmartWe online help you will find a lot of information about SmartWe. 

Our Smartwe cloud solution guarantees exceptional reliability and availability of over 99%. Your data is accessible at all times, so you can rely on the efficient and effective use of our system to meet your business needs regardless of location and device used.

Our support and service offer you comprehensive assistance. Use our online help or the SmartWe TrainingCenter free of charge. Software errors can be reported via our support form. We make every effort to process all inquiries promptly, but cannot guarantee a specific response time.

For customers who require additional support, we offer a fee-based service agreement. This includes access to our helpdesk portal and guaranteed response times during support hours. By entering into this agreement, you can ensure that your requests are prioritized and that you receive timely support to better meet your business needs.

Couldn’t find what you were looking for?

Then please feel free to contact us. It is best to have some information ready for your request so that we can help you as quickly as possible. For instance: What is not working? Which steps led to the problem? When did it stop working? Are other users affected? And so on.

We offer SmartWe in 3 editions, depending on how big your team is and how complex your work processes are.

Under editions you can take a look at the respective functions. Find out which SmartWe suits you best.
Feel free to contact us, we will support you in your decision.

Tip: Starting with the SmartWe Team edition, you can customize existing apps to meet your requirements or create entirely new apps.

Yes. Download the documents you need beforehand in online mode and access them when you don't have an internet connection. Once you're back online, you can simply overwrite the archive files.

In general, SmartWe is accessible to you with an availability of over 99 percent per year. Exceptions are times when the servers are not available due to software updates or maintenance work. Of course we will inform you about this in time. Under circumstances beyond SmartWe's control, downtime may occur in rare cases (e.g. force majeure, fault of third parties).

In your browser, you can log in with your login data under Login.

If you are using your tablet or smartphone, you can download the SmartWe Mobile app for your device and log in comfortably with your login data.

To do so, go to your app store: Apple App Store or Google Play Store.

If you have any questions about mobile use, you can find support in the online help for the SmartWe Mobile App.

SmartWe asks you to download the addon because you have not installed it on your device yet. The SmartAddon allows you to open MS Office documents with just one click via SmartWe, edit them directly and save them directly back to SmartWe. For example, you can edit a presentation in PowerPoint and automatically save it back to SmartWe. That way, you are always up to date.

If an update of SmartAddon has been made, you will automatically be asked to download again.

The SmartWe Store contains apps that you can flexibly add to your SmartWe. For example, if you need an extension for your needs, you can look for a solution in the SmartWe Store and simply subscribe to the respective app. You can also cancel this subscription on a monthly basis.

Just take a look around the SmartWe Store.

Yes, you can! And you can do this without a degree in computer science or being an IT expert.

With the SmartWe App Designer starting with the SmartWe Team edition, you can create new data set types or customize existing ones according to your wishes.
Design your own SmartWe web or cockpit app. For example, have the weather displayed every morning when you open SmartWe and keep an overview with your tax cockpit.

For support, see the App Designer online help.

SmartWe is designed to give you more time for what's truly important: your customers. To make it easier for you, our Augmented Intelligence Assistants, or AIA® for short, are there to help you.

Use the address assistant and get your contacts on board in no time at all. The mailing assistant makes it easier than ever to send out mass mailings.
Your personal assistant Picasso keeps you up to date every day so you don't lose track.

AIA® stands for "Augmented Intelligence Assistants". It refers to the assistance features in SmartWe that support you in your everyday work. These are assistants that do not make their own decisions as artificial intelligence, but rather extend the intelligence of the user and enrich it with comprehensible suggestions. One of them is our Picasso search.

SmartWe offers you the opportunity to customize your system according to your individual requirements. We understand that every business is unique and has specific requirements, so we have designed our cloud solution to be adaptive to your needs. 

As a customer, you can make customizations yourself or contact our certified SmartWe partners to develop tailor-made solutions. These customizations not only ensure optimal use of our solution, but also provide update security.

The seamless connection to other systems is a central component of SmartWe. SmartWe supports a wide range of options here to ensure that your CRM system works smoothly with your other existing systems and applications. This includes ready-made connector apps from the SmartWe AppStore, which enable you to connect quickly and easily.

In addition, we offer customizations via our proven OpenSync framework and WebServices, which gives you the flexibility to design custom integrations that are tailored to your exact requirements. 

We place the highest value on providing solutions that meet the increasing demands of our customers. SmartWe offers maximum availability and access times, regardless of the number of users and data volume. Our goal is to enable customers to grow both in depth and breadth of application with SmartWe.

Whether you want to expand your business, tap into new markets or expand your customer network - our CRM cloud solution adapts flexibly to your requirements. Concentrate on your core business without worrying about technological limits.

SmartWe is available in 12 languages: 
Czech, Dutch, English, French, German, Hungarian, Italian, Polish, Portuguese, Romanian, Spanish and Turkish.

Under the settings in the Language and Region app, you can select your preferred language and the appropriate date and time format. 

For more information on the settings options, see the SmartWe online help.

We are fascinated by how a small caterpillar in a cocoon transforms into a colorful butterfly and takes off into the air. For us, the butterfly is the symbol of life, transformation and freedom. For us, it is the symbol of our own development – because SmartWe is a platform that is just as unique and opens up new possibilities and promotes successful relationships with every flap of its wings.

The protection of your data is our primary goal. SmartWe is a digitally sovereign solution, where the control over your data lies with you. Your data is hosted in an independent, ISO 27001-certified high-security data center in Germany. All basic components are redundant to prevent data loss. When storing your data, we adhere to the regulations of the EU-GDPR. 

For secure communication between you and the data center, all transmitted data is encrypted via SSL/TLS. 

We adhere to the regulations of the EU-GDPR. In addition, SmartWe has been awarded the fair.digital label as a fair and digitally sovereign cloud platform.

According to the new EU-GDPR, every company that has personal data processed by a service provider must sign a processing contract. When using SmartWe, we are the service provider that processes your data.

Here you can find our order processing contract with technical organisational measures that protect you and your customers' data.

The protection of your data is our most important concern. SmartWe is a digitally sovereign software solution which ensures that you have sovereignty over your data. Your data is hosted in an independent, ISO 27001-certified high-security data center in Germany. All elementary components are set up redundantly to prevent data loss. When storing your data, we comply with the provisions of the GDPR.

Comprehensive backups and data protection mechanisms support the performance of our SmartWe platform. Daily and weekly backups ensure the continuous protection of your data, so you don't have to worry about data loss. With geo-redundancy, your data is processed and stored in multiple physically separate locations, providing an extra layer of protection against outages and disasters. Thus, your data is not just accessible at all times, but also safe and secure, no matter what happens.

SmartWe offers the highest standards of security and data protection in accordance with the requirements of the GDPR and the fair.digital seal. We recognize the importance of digital sovereignty and ensure that your data is protected and under your control at all times. Our data center is ISO 27001 certified, which means we implement strict security protocols and procedures to ensure the confidentiality, integrity and availability of your data. With state-of-the-art encryption technologies and strict access controls, we ensure that your sensitive information is secure and your privacy rights are respected. Rest assured that your data is in safe hands with us, while you retain full control over your digital identity. In addition, SmartWe offers you the option of securing your user access with 2FA.

We also have comprehensive measures in place to comply with industry-specific regulations and best practices. Our data center is ISO 27001 certified, which ensures strict compliance with security standards and data protection guidelines.

Our employees are committed to confidentiality and other legal issues to ensure that your data is always treated confidentially and complies with all relevant laws and regulations. You can rest assured that your data is in safe hands with us and that we always strive to maintain the highest standards of compliance and regulation.

At SmartWe, we prioritize access security to ensure the integrity and confidentiality of your data. Our solution offers multi-layered security mechanisms, including the ability to set comprehensive password policies by the administrator and two-factor authentication (2FA) via our own CAS&SmartWe Secure App.

With our 2FA functionality, access to your data is further secured by requiring a second confirmation step, which takes place via your mobile device. In addition, customers can usually adopt any existing two-factor authentication (2FA) procedures that your organization already uses to protect your data from potential threats.

Your security is important to us and we are constantly working to improve and develop our security measures to ensure that your data is in good hands with SmartWe.

At SmartWe, we attach great importance to ensuring that our customers retain full control over their data, even if they decide to terminate their contract. With our data portability option, customers can easily and independently take their data with them - after all, it belongs to them.

We believe in transparency and customer convenience. That's why we enable our customers to seamlessly export and back up their data so they can use it whenever they see fit. Your data is important, and we want to ensure that you always have the freedom to use it where and how you want. We also meet the requirements of the "fair.digital" certification for even more peace of mind.

Strong partners are an integral part of SmartWe. We benefit from your valuable experience, which you actively contribute to our partner ecosystem. In return, you benefit not only from an attractive commission, but also from intensive support and qualified assistance from personal contacts in marketing, sales, support and development. You have access to extensive CRM knowledge via the partner portal and within our wide range of training courses, so you can keep your CRM qualifications up to date. We are there to support you all along the way, from the acquisition phase to project implementation and even second-level support issues - the right contact person is always at your side. Our goal is to develop long-term partner relationships on an equal basis.

As a SmartWe partner, you convince your prospects of our solutions and score points with a well-developed network. Depending on the partner level, you act as a recommender & tipster or go the whole way from sales to consulting and implementation to first-level support for our unique cloud platform. As a Development Partner, you develop customer specific solutions, industry templates, apps and connections for the SmartWe App Store based on our SmartWe platform.

The various partner programs of SmartWe World SE are geared to the market and its requirements. Our partner levels and additional qualifications cover clearly defined areas of responsibility. Partner levels are Affiliate Partner, Certified Partner, Development Partner as well as individual partnerships such as Cooperation Partner, Consulting Partner or Academic Partner. The partner solution that best suits you will be determined in a personal meeting with your partner manager.

The path to partnership is as simple and flexible as our cloud platform itself. In just three steps, you become a partner and part of our community:

1. The first step is a personal interview with your future partner manager.

2. After the interview, you both decide on the appropriate partner level and conclude the contract together.

3. In the final step, you will be trained and certified as a partner and the first joint customer projects will be implemented.

Contact us - from Affiliate to Certified to Development or individual partnerships. Together, we will find the best solution for you.

Contact now